Frequently Asked Questions
iPhone Screen Replacement
Q: WHERE DO I SEND MY IPHONE OR VHS TAPES? Mail to our shipping center:
Cloud 9 Global LLC
PO Box 81731
Racine, WI 53408
Q: DO THE LCD/OLED SCREENS HAVE A WARRANTY? Yes. Cloud 9 Global guarantees you a 30 day warranty on all of our LCD Screens (Any Physical or Water Damage will void warranty).
Q: HOW LONG DOES THE REPAIR PROCESS TAKE? When we receive your iPhone, it will be repaired and shipped back to you within 1-2 business days.
Q : WILL WE EVER ASK FOR YOUR PASSCODE? No, we will never request a passcode or any other personal information for your iPhone Screen/Parts Replacement.
Q: CAN YOU FIX AN LCD SCREEN THAT HAS EXTREME DAMAGE NO/PICTURE/NO LIGHT? Yes. If your iPhone still has power and function, our NEW LCD Screen Replacement service will replace your broken screen with a Factory NEW LCD Screen and bring your phone back to normal function.
Q : CAN YOU FIX TOUCH SCREEN PROBLEMS? Yes, when we replace your screen, the touch screen and all other features will function as new.
Q : CAN YOU FIX THE FINGERPRINT TOUCH ID FEATURE? Please contact us for specific repair inquiries. Our New Screen Replacement more then often resolves the Touch ID feature.
Q: DO YOU BUY BROKEN/UNWANTED DEVICES? Yes, please email us with the specific iPhone model you want to sell and get instant cash.
Q: DO YOU REPAIR IPAD/IPOD OR OTHER DEVICES? We do not fix other devices other than iPhone. For iPad Repair services contact us for specific iPad model repairs.
iPhone Parts Replacement
Q : DO YOU FIX OTHER PARTS FOR THE IPHONE THAT ARE NOT LISTED? Yes, Please contact us with other specific requests for iPhone Parts Replacement.
Q: DO YOU OFFER WARRANTY ON IPHONE PARTS REPLACEMENT? Yes, we offer a 30 day warranty on all of our Replacement iPhone Parts giving there is no Physical/Water Damage.
Q: CAN YOU REPAIR THE FRONT CAMERA ON IPHONE? Yes, please contact us with the specific service you need. Front Camera Part Replacement will be added soon.
Q: CAN YOU REPAIR THE HOME BUTTON ON IPHONE? Yes, please contact us with detailed problems for home button Replacement inquiries.
Q: DO YOU SELL SCREEN PROTECTORS FOR IPHONE? Yes, we sell Tempered Glass Screen Protectors that are the most reliable and easiest to install. Check out the Accessories page.
VHS to DVD Conversion
Q: WHAT IS THE TURNAROUND TIME OF A VHS TO DVD CONVERSION? The return time frame for VHS to DVD Conversion is 1-2 business days upon receiving. Bulk orders may take longer to convert.
Q: IS THE VHS TO DVD CONVERSION SAFE/SECURE/PRIVATE? Yes, your personal information/videos will be 100% private, safe and secure. We never view your VHS Tapes. Once converted to DVD, we save a backup copy of your VHS Tape to our storage drives in case of lost/damaged converted DVDs.
Q: CAN YOU CONVERT OTHER FORMS OF TAPES TO DVD OTHER THAN VHS TAPES? Yes, we convert VHS/S-VHS/VHS-C/Mini DV
Q: CAN YOU CONVERT A VHS TAPE THAT IS DAMAGED OR DOES NOT PLAY? Yes, we offer a VHS Tape Repair service that will fix your damaged VHS Tape.
VHS to Digital File Conversion
Q: WHAT TYPES OF FORMATS ARE AVAILABLE FOR VHS TO DIGITAL CONVERSION? We offer the following formats: (.mp4 / .mov / .mpg / .avi). For any other formats please contact us.
Q: HOW WILL I RECEIVE THE DIGITAL FILE? We will convert your VHS Tape to your preferred Digital File Format and save it to a Data DVD. You can transfer the Digital File from the Data DVD to a computer
Q: CAN YOU SAVE THE DIGITAL FILE TO A USB FLASH DRIVE? Yes, if you provide the USB Flash Drive with the proper storage amount, we will save the Digital File to your storage device.
Q: WHICH FORMAT SHOULD I CHOOSE? .mp4/.mpg/.avi plays on almost all devices. .mp4 is the most commonly used format. .mov is the iphone video format, which you can send and view .mov files through text message.